Last updated 28 September 2026

Refund policy

If Rubus isn't right for you, you can have your money back. This policy applies to every purchase of Rubus from Rubuschart LLP, sold through Paddle.com, our Merchant of Record.

Try it first

Every new user gets a seven-day free trial with everything included, so you can check Rubus works on your computer and suits your charts before you pay.

14 days, no questions asked

You can ask for a full refund within 14 days of any payment — your first purchase or a yearly renewal. You don't need to give a reason.

How to ask

• Open the link in your Paddle receipt, or go to paddle.net and find your order, and request a refund there; or
• Email support@rubuschart.com with the email address you bought with, and we will arrange it with Paddle.

Paddle refunds the payment to the original payment method, usually within 5–10 business days of approval, depending on your bank.

What happens after a refund

The licence is cancelled, so Rubus stops inserting new charts. Charts you already made stay in your files and still open.

After 14 days

Payments older than 14 days aren't refunded, but you can cancel at any time to stop the next renewal; Rubus keeps working until the end of the year you paid for. If we ever stop offering Rubus, we refund the unused part of any paid year.

Your legal rights

This policy doesn't reduce any right you have under consumer law or under the Paddle Buyer Terms and Paddle refund policy. Paddle may refuse a refund where it finds fraud or repeated abuse of refunds.

Questions

Email support@rubuschart.com.